Speechless

I still remember that Lady Gaga have a song names Speechless...
Today I need to stay OT, cause is Thursday and is my turn to stay... Is boring and sad... I have no mood to do anything... Maybe something is effect me!!! I feel sad... Just like I'm lost myself... I don't know what I'm going to do... But I know somethings wrong, just like this afternoon, there was a customer walk- in, is a uncle, he bring a statement to me and two copy of newspaper... The fund that he have invest is China Select fund, but unfortunately the performance is terrible, and due to the fund is high risk type, he have lose around RM13++ maybe for certain ppl will think that was a small amount, but for him, he can't accept at all, he said that if he know that will be lose, why not he just put the money into FD?! I have try to explain everything, but he not listen at all, he just live in his world... He just believe what he think... He bring the newspaper is the advertisement of Our company.... There was some award and a list of our good performance fund name list... He ask that is that company take the fundholder money put into others fund for push the performance... I try to give him some general knowledge... But he just like close his ear... And he want to see the manager... That time, I have think that, should I call the the servicing agent? Instead of ask the manager come to the counter... ? I have pick up the phone and start dial the first three number... And I stop... Because I know some of agent they have no responsibility at all... If I call them, they maybe will challenge the customer and makes the customer more angry... So I put down the phone, and walk to my manager... After I tell her about the story, she said she will help me to explain to customer... And she did... But the thing is, after my boss she came out to the counter, and everytime that she try to explain, the customer was try to argue with her and ask my boss give back the money to him.. What he means is full amount that he have invest... How can it be? He just like lost control, finally my boss ask me to help the customer make the redeemsion due to the customer request too...

I dunno how to say and how to do... Have do the correct decision? That's no answer... Only the time I'm doing the appraisal will know...

What I know is my preformance is just like a nut!!!!

Hope that's not so bad like my imagine...
Hope that my boss can more look for my strength...
I hope soooooo...